Frequently asked Questions FAQs
|Frequently asked questions FAQs|
How long does it take to process and ship?
We ship from our warehouse right in the USA. Order processing time requires at least 48 hours for shipments to be dispatched. Please note this can take longer during our sale periods and if an item you ordered is out of stock it will say pre-order in description. Pre-order orderd take 7 to 21 days to ship. Since we are awaiting the item to be stocked ourselves to send to you. order processing times may be delayed. Orders are processed Monday – Friday from 8am – 430pm (central time). Orders placed on Friday, Saturday, Sunday (central Time) will be processed Monday (central Time).
Are your contact lenses safe to use?
We are handling only safe premium Korean contact lenses. Our contact lenses are certified by FDA, KFDA, ISO 13485 and CE certifications. All of the lenses are manufactured by reputable contact lens manufacturers and tested by our product development team. Having said so, it is also important to follow proper wear and care guide, get a regular eye exam for maintaining good eye health. Please refer instructions for use for more details.
Custom and personalized orders
If you ask me about something out of stock, I'll do my best to RESTOCK the item asap.
Returning an order
As long as the item is still sealed in original packaging, the item can be returned. Buyer pays return shipping.
Will the color look the same on my eyes as in the photo? What will look most natural?
Everyone's eyes are different, so color could vary slightly from person to person. Look for NATURAL in each collection's title or description if that is what you're searching for!
Can I order contacts for Halloween or Cosplays?
Yes, there is a collection just for that! if you don't see the product you're looking for, contact us! We will see if we can get your request in stock asap!
How can i order in my prescription? or is it just for non prescription?